Supporting a Leading UK Clothing Retailer
For four consecutive years, we have partnered with one of the UK’s most prominent clothing retailers to ensure their stores consistently deliver an outstanding shopping experience. Our client relies on us to maintain fully replenished clothing departments, ensure displays are clean and visually appealing, and keep warehousing spaces efficiently organised.
Elevating Brand Presentation
Our merchandising colleagues bring extensive expertise in presenting, arranging, and displaying products to reflect the client’s unique brand personality and characteristics. By aligning closely with the client’s vision, we’ve become an integral part of their retail operations, helping to showcase their clothing in ways that resonate with customers.
A Long-Term Partnership for Continuous Improvement
Our long-standing relationship with this clothing retailer fosters a seamless exchange of feedback and ideas. Over time, this collaborative approach has streamlined operations and enhanced cost efficiency while improving the shopping experience for their customers.
Scaling Up with Outstanding Outcomes
In 2020, we significantly expanded our support across more stores, achieving impressive outcomes:
- 158 sites serviced, with tailored coverage for different store needs.
- 40 sites serviced by a dedicated colleague throughout the period.
- 103 sites supported by three colleagues for the duration.
- 25,181.5 hours of merchandising delivered across 6,295 shifts.
- 68 colleagues retained from the 2019 campaign, ensuring continuity and expertise.
- 359 new colleagues recruited and inducted within six weeks from planning to deployment.
- 97% fulfillment rate achieved, highlighting the effectiveness of our approach.
Leveraging Technology for Enhanced Performance
The implementation of our e-learning tool and the shift check-in system led to higher personnel retention and enhanced performance across the campaign. These tools empowered colleagues with the knowledge and structure needed to excel in their roles.
The Result
Our campaign delivered measurable success. We achieved a record staff retention rate for the campaign’s duration, fostering stronger integration between our colleagues and the client’s teams. This stability enhanced the efficiency and effectiveness of our service, resulting in well-maintained displays and streamlined replenishment processes. Additionally, the introduction of a dedicated scheduling and deployment team, supported by an Operations Project Manager, ensured smooth execution across regional clusters. The positive impact of these efforts was felt both in cost savings for the client and in an elevated shopping experience for their customers.